In this edition of “The Insightful Leader” by Kellogg Insight, Harry shares his views on what makes Ukraine’s President Zelensky a strong leader:

We’re going to look at leadership through a pretty bleak prism today: the war in Ukraine.

The destruction and suffering in Ukraine has been horrifying to watch. But perhaps equally riveting has been the bravery and defiance of the Ukrainian people, including that of President Volodymyr Zelensky who has risen to the challenge of leading his people through this incredibly challenging time.

I started wondering what, exactly, it was about Zelensky’s leadership style that is so compelling. For an answer, I turned to Harry Kraemer, a clinical professor of leadership and a keen observer of what makes great leaders. We’ll hear his thoughts today.

What Makes Zelensky Such a Strong Leader?

Kraemer is the former CEO of Baxter International. Today, in addition to teaching at Kellogg, he is also an executive partner at private-equity firm Madison Dearborn Partners and the author of several books on values-based leadership. And he’s a popular contributor to Insight, where you can read his thoughts on the importance of self-reflection for leaders and leading through a crisis.

I spoke to him last week about his impressions of Zelensky. Here’s what he had to say:

Insight: What has stood out to you about President Zelensky’s approach to leadership in this incredibly difficult time for the people of Ukraine?

Kraemer: He is somebody who represents what being a values-based leader is all about. When you think of the four principles of values-based leadership, he fills all of them very, very well.

In terms of self-reflection, he is thoughtful, he’s self-aware, he clearly knows himself and the role he needs to play as a leader.

In terms of balance, I think he has a strong, balanced perspective of knowing he’s dealing with a crisis but at the same time realizing he needs to keep that crisis in perspective so that his citizens don’t lose hope. The fact that he has stayed in office while he’s in the middle of a serious crisis where the bombs are falling all around him demonstrates that balance. Additionally, he’s clearly appreciative of everything that NATO and the U.S. have done to date but at the same time is very vocal that he needs much more.

He clearly demonstrates self-confidence. He knows the role he needs to play. He’s willing to be very direct with both the adversary and when talking to the senior folks in Europe as well as the president of the United States.

In terms of genuine humility, while he’s a strong personality and knows he can get a lot done, he has enough humility to realize that there’s no scenario in which he’s going to get through this without a lot of help from NATO and the United States.

In addition to those four principles, he is a very effective communicator. He is very good at describing what’s happening and what, as a nation, they need to do to be successful in the future.

There are three key steps to effective communication during a crisis: you tell people what you know, you tell people what you don’t know, and you constantly update people on what you didn’t know as you learn more. That shows a great combination of strength and vulnerability. Zelensky is doing this. He is continuously laying out what the facts are and what’s happening. He’s also making us all very well aware of what we don’t know: we don’t know how long the Ukrainian armed forces can last. But rather than going into a bunker, he is continuously giving updates so that people know where they stand and what they need to do to go forward.

This article was originally published in Kellogg Insight here.