Category Archives: Business

Tariffs, Trade Wars, and Just Seeking to Understand Before I am Understood

I always focus on my second principle of BALANCE when discussing any issue…..that is “take the time to understand all sides of the issue,” or as St. Francis stated, “Seek to understand before you are understood.”  As a result, when I am having a debate with someone, I try to never say, “I don’t understand” because that seems ignorant.  I

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Remember Thy Customer

As the former CEO of a multi-billion dollar company and a business school professor at Northwestern Kellogg, I definitely understand the concepts of efficiency and economies of scale. I also realize the benefit of leveraging operating expenses and improving the operating margin. Yup, that all makes sense. However, as two recent incidents reminded me yet again, too many businesses take

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Two Interesting Days in Jakarta

Greetings from Jakarta! I am spending two days here before teaching in the Kellogg-HKUST executive MBA program this coming weekend in Hong Kong. I had the opportunity to spend time on Sunday with Kellogg and K-HKUST alums at the Jakarta offices of Catalyst Strategy, a very innovative marketing firm founded by Farina Situmorang, a Kellogg alum. We spent several hours discussing

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