“McDonald’s Corp.’s recent announcement that it would change its U.S. menu by only serving chicken that is not raised with antibiotics is a sign that executives are practicing a treasured skill: the art of listening,” writes Harry Kraemer in his article in Fortune. Read the full article here.
The Art of Listening: How McDonald’s is Cleaning Up Its Image


Thanks Harry, and your student, for sharing! Words of wisdom, and reflection, for sure. Continued blessings.