Category Archives: Business

Gaining a Global Perspective: Teaching in the Kellogg-HKUST EMBA Program

Greetings from Hong Kong! One of my most enjoyable opportunities is teaching in Kellogg’s Executive MBA programs in Chicago, Miami, and Hong Kong. I spent this past week with KH21, a wonderful group of 48 executives from countries across Asia and Europe, at Hong Kong University of Science and Technology (HKUST) teaching my course on “Leading a Global Company.” Here’s

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Tariffs, Trade Wars, and Just Seeking to Understand Before I am Understood

I always focus on my second principle of BALANCE when discussing any issue…..that is “take the time to understand all sides of the issue,” or as St. Francis stated, “Seek to understand before you are understood.”  As a result, when I am having a debate with someone, I try to never say, “I don’t understand” because that seems ignorant.  I

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Remember Thy Customer

As the former CEO of a multi-billion dollar company and a business school professor at Northwestern Kellogg, I definitely understand the concepts of efficiency and economies of scale. I also realize the benefit of leveraging operating expenses and improving the operating margin. Yup, that all makes sense. However, as two recent incidents reminded me yet again, too many businesses take

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Two Interesting Days in Jakarta

Greetings from Jakarta! I am spending two days here before teaching in the Kellogg-HKUST executive MBA program this coming weekend in Hong Kong. I had the opportunity to spend time on Sunday with Kellogg and K-HKUST alums at the Jakarta offices of Catalyst Strategy, a very innovative marketing firm founded by Farina Situmorang, a Kellogg alum. We spent several hours discussing

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“Gutless Leadership”?

Several of my Kellogg students have asked my “opinion” of the Wells Fargo scandal that has captured significant media attention over the past several weeks. I must say that as a former CEO and a current Kellogg professor teaching values-based leadership, only one word comes to mind: UNBELIEVABLE!!! Let’s start with the facts: It appears that several thousand (yes, I said

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Talent Management in the Age of Millennials: Opportunities and Pitfalls

I had the opportunity to participate in the Chicago Cubs/Aon Executive Summit last week. It was led by Tom Ricketts, the Executive Chairman of the Chicago Cubs, and Greg Case, the President and CEO of Aon. The agenda included several interesting panels that were attended by more than 100 Chicago executives. I moderated a panel on “Talent Management in the

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