Monthly Archives: December 2017

Happy New Year 2018!

Since it wasn’t cold enough in Chicago, the “Kraemer Gang” (as usual) drove up to Minnesota to spend Christmas with all of our Jansen and Kraemer relatives — always a fantastic time! Luckily, the day after Christmas, as the Minnesota temperature descended to negative 10 degrees (that doesn’t include wind chill), we all flew down to Sarasota — resulting in

Read more

Remember Thy Customer

As the former CEO of a multi-billion dollar company and a business school professor at Northwestern Kellogg, I definitely understand the concepts of efficiency and economies of scale. I also realize the benefit of leveraging operating expenses and improving the operating margin. Yup, that all makes sense. However, as two recent incidents reminded me yet again, too many businesses take

Read more